Resident Help

Plain-language guidance for using your Village of Melwood resident portal.

START HERE

Need a quick walkthrough?

Restart the guided resident tour anytime. It explains the main dashboard tools without changing your account.

Account Balance

Your dashboard shows only charges actually posted to your property. If the balance is $0, payment is not presented as required.

Open Payment Center →

Pay Online with Zeffy

Zeffy is a third-party checkout. The HOA website does not store card or bank information. Review Zeffy's optional contribution section before submitting.

Architectural Change Request

Use this for exterior property projects requiring HOA review. Supporting files are sent to the HOA's restricted cloud and linked to your request.

Start a Request →

Service Center

Report common-area, maintenance, parking, lighting, drainage, trash, landscaping, safety, or similar neighborhood issues.

Open Service Center →

Submit Documents

Securely send PDF, DOC/DOCX, JPG/JPEG, or PNG files to the HOA. Residents never interact directly with Google Drive.

Submit Documents →

Status: Submitted / Under Review

Submitted means the HOA received the request. Under Review means an administrator is evaluating it. More Information Needed means the HOA needs something from you.

News & Alerts

Official HOA updates appear in the portal. Email preferences control account alerts and community/newsletter email.

Email Preferences →

Ask Melwood

Ask questions about uploaded governing documents. Answers should be grounded in the HOA records available to the site.

Ask Melwood →

Contact the HOA

The contact form is available only after account login and automatically uses your verified homeowner identity/property information.

Contact the HOA →

Forgot Password

Use the password-recovery option on the homeowner login page. Never share your password with the HOA or DLX.

Account & Password →